Privacy Policy

Privacy Respect Policy Urbeez


Urbeez ("we", "our" or "Urbeez") is committed to protecting the privacy of all visitors to its Website and all visitors accessing its Website or services through a mobile application (referred to collectively as the "Site"). Please read the privacy respect policy below which explains how we use and protect your information. By accessing and ordering services on this website, you agree to the collection, use, and transfer of information about you as described in this policy.

Effective Date: 07/01/2020

Article 1. Definitions

In these General Terms and Conditions, the words or groups of words that follow have the meaning defined in this article. The definition of a given word in the singular applies when the word is used in the plural in the General Terms and Conditions, and vice versa. When the words or groups of words defined are used in these General Terms and Conditions, the first letter of the word (or each word) is capitalized. When the same word is used in the General Terms and Conditions without capitalization, it does not have the meaning given in this article, but that of common language. The purpose of this clause is to define the various essential terms of these General Terms and Conditions: "User": referring to users of our websites, online pages, and services.

Article 2. Information Collection

When you visit the Site or submit a Delivery reservation request through the Site or apply for a position, you may be asked to provide information about yourself, including your name, contact information, and payment-related information such as credit card information. We may also collect information about your use of the Site and information about you from messages you post on the Site and emails or letters you send us. By accessing Urbeez's information and Services through digital mobile means such as (non-exhaustive list) a mobile phone, tablet, or other devices/technologies such as mobile applications, the collection and use of data by Urbeez mentioned in this privacy respect policy also apply. We may collect technical information from your mobile device or your use of our services using a mobile device, such as location data and operational characteristics and data from your device, your carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other point-of-sale technologies like NFC Tags, QR codes, or mobile electronic coupons. Unless you have chosen to remain anonymous through your device or platform settings, we may automatically collect and use this information if you use the service through your mobile device(s) with any Urbeez mobile application, through your mobile device's browser, or by any other means.

Article 3. Use of Collected Data

Your information enables us to provide you with access to parts of the Site that interest you and to provide the services you have requested. They also allow us to bill you and to contact you as needed regarding our services. We will also use and analyze the information we collect to administer, support, improve, and develop our business, for other purposes (such as statistics or analytics), and to help prevent fraud. At any time, now and in the future, you can express your preferences regarding the use of your data in accordance with the provisions of this privacy respect policy, and you can do so using the method of using our services that you have chosen, for example, a mobile device, mobile applications, or any representation of our Site. We may use your information to contact you to request your feedback on our services and to inform you of significant changes or developments to our Site or services. When you have consented, you agree that we may use your information to inform you about our other products and services that may interest you, including services that may be subject to direct marketing, and we may contact you by mail, telephone, mobile messaging (e.g., SMS, MMS, etc.), as well as by email. When you have consented, you agree that we may also share the information with third parties (including those working in the food, beverage, leisure, marketing, and advertising sectors) to use your information to provide you with information about goods and services that may interest you (by mail, telephone, mobile messaging (e.g., SMS, MMS, etc.), and by email) and to help us analyze the information we collect so that we can administer, support, improve, and develop our business and the services you benefit from. Regarding your email address and phone number, they will only be used by our partners and third parties if you have expressly consented by checking the appropriate box when collecting your data. In any case, if you do not want us to use your data in this way or if you no longer wish to be contacted in the future, please let us know using the contact information below and/or by modifying your profile accordingly. Please note that, by providing comments and feedback about the Site and Services, you agree that we may use these comments and feedback on the Site and on marketing or advertising materials. We will only identify you by your first name and the city you live in.

Article 4. Use of Cookies

Our Website and online pages may use cookie information to personalize your browsing experience. For more information, please refer to our Cookie Policy.

Article 5. Information Disclosure

The information you provide to us is transferred and stored on our servers. Third parties process certain information such as credit card payments and provide us with payment-related assistance services. Additionally, we may need to provide your information to delivery persons ("partner drivers") to whom you have placed your order. By disclosing your personal data, you consent to such transfer, storage, or processing. Urbeez will take all necessary measures to ensure that your data is processed securely and in accordance with this privacy respect policy. If you have given your consent, we may allow carefully selected third parties, including marketing and advertising companies, our affiliated companies, and partners, to contact you to inform you about services that may interest you. These third parties may contact you by phone, SMS, and email. If you no longer wish to be contacted by these companies in the future, please let us know using the contact information below and/or by modifying your profile accordingly. If you have given your consent, if our company forms a joint venture with, acquires or is sold to, or merges with another economic entity, your information may be disclosed or transferred to the target company, our new business partners, or the owners or their advisors. We may use the information you provide to us if we are required to disclose or share your information in order to comply with (and/or when we believe we are required to comply with) a legal obligation or to enforce the terms of our Site and any other contract or to protect the rights of Urbeez, partner drivers, or third parties. This includes exchanging information with other companies and organizations for fraud protection and fraud prevention.

Article 6. Data Security and Retention

We take measures to protect your information against unauthorized access and against unlawful use, accidental loss, destruction, and degradation. We will retain your information for a reasonable period or for the duration required by law. If you have chosen a password that allows you to access certain parts of the Site, you are responsible for maintaining the confidentiality of this password. We advise you not to share your password with anyone. Unfortunately, the transmission of information over the Internet is not completely secure. Although we take all necessary measures to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict security procedures and features to try to prevent unauthorized access.

Article 7. Access, Rectification, or Opposition Rights

In accordance with the law of December 8, 1992, you have the right to access, rectify, oppose, or update personal data collected about you by sending us an email to the following address: You also have the right to request to receive a copy of the data in a structured format. You have the right to lodge a complaint with a supervisory authority. The supervisory authority in Belgium is the Commission for the Protection of Privacy.

Article 8. Modification of Our Privacy Respect Policy

Any changes to our privacy respect policy will be published on the Site.

Article 9. Contact 

Any comments, questions, or requests regarding the use of your information are welcome and should be addressed to the following email address:, attention of the data processing manager.