Frequently Asked Questions

I am a delivery driver, I have a question​

Do you need a license to ride a bike in Belgium?


But that doesn't mean cyclists don't have obligations, even though there isn't a specific 'highway code"

Road safety rules must be followed to ensure their safety and that of others

Furthermore, the cyclist ensures that their bike and equipment are always in compliance

How can I ensure that my bike meets the technical standards?

If you are using public roads, to ensure your safety and that of others, you must ensure that your bike has

- Good brakes at the front and rear (on children's bikes, one brake is sufficient) 
- A bell to signal your presence 
- A white or yellow light at the front and a red light at the rear for better visibility 
- A white reflector at the front and a red reflector at the rear Reflectors on the pedals 
- Reflectors in the wheels or reflective sidewalls on the tires

In addition, to ensure their safety, cyclists must wear a self-reflective vest

Is wearing a helmet mandatory?

No. But even though wearing a helmet is not mandatory when cycling, it is strongly recommended. As a reminder, a helmet represents the safest way to protect your head in case of a fall or collision.

  • The helmet must be fastened
  • The helmet must not obstruct your visibility
  • Make sure the helmet does not slide backward once attached. 

Is the cyclist required to use the bike lane?

The bike lane is indicated by a sign or by dashed lines on the ground forming a lane.

When it is provided, cyclists are generally required to use it.

Road markings such as bike logos or chevrons have no binding value: they suggest the position of the cyclist and remind motor vehicles that they are not alone on the road.

Where should I ride if there are no bike lanes?

When there are no bike lanes, cyclists ride on the road. However, they can also ride on parking areas and sidewalks at ground level to their right.

In this case: 
- Cyclists must yield to other users traveling there. 
- They do not have priority when rejoining the road (as they are making a maneuver).

Outside urban areas, cyclists can also ride on sidewalks and raised shoulders located on their right (with the same reservations)

What are the specificities of the traffic regulations regarding bicycles?

  • Restricted one-way streets 

Cyclists may take a contraflow lane if the appropriate sign allows it. This allows them to avoid main roads, detours, or steep slopes, which also enhances safety. No traffic direction has priority over the other: caution and courtesy are recommended, especially on narrow streets.

  • Cyclist Give Way at Traffic Lights

The cyclist may proceed through a red or orange light if the appropriate sign allows it..
- Sign B22: to turn right. 
- Sign B23: to go straight. 
- The cyclist is also required to give way to other road users.

  • The dead ends

The addition of pedestrian or bicycle symbols on a "dead end" sign informs pedestrians or cyclists that the path continues as a trail or path that they can take, unlike motor vehicles.

  • The cycle street

The cycle street is indicated by a specific sign, sometimes accompanied by road markings. In these streets, cyclists can occupy the entire width of the road (or the lane if it's a two-way street). The speed limit is 30 km/h, and motor vehicles are prohibited from overtaking cyclists.

  • The pedestrian crossing

There is nothing in the code that prohibits a cyclist from crossing a pedestrian crossing while riding. However, in doing so, the cyclist loses any priority over approaching cars (as well as pedestrians crossing). If the cyclist is walking with his bike, he is considered a pedestrian again and regains priority over cars.

When cycling, should I overtake on the left or on the right?

A distinction must be made depending on whether the vehicles to be overtaken are in motion or not.

  • If the vehicles you want to overtake are in motion, it's considered an overtaking maneuver, and it should always be done on the left.
  • If a line of vehicles is stationary (e.g., at a red light), you can cautiously filter through this line on the right. You can do this as long as the vehicles are stationary. However, once they start moving again, you must stop filtering on the right and merge between two moving vehicles or overtake on the left.

Caution should be exercised when overtaking another cyclist, taking into account the traffic, especially users who may have already begun to overtake at that moment. If the lane is bidirectional, care must be taken not to obstruct those coming towards you.

Can a cyclist ride on the sidewalk?

It is allowed for a cyclist to ride on the sidewalk under certain conditions: 
 If there is no bike lane. If the bike lane is not usable. 
If the road is not located in an urban area. 
The cyclist must stay on the right side relative to the direction of travel. 
Therefore, the cyclist should not use the left sidewalk. 
The cyclist must yield the right of way to other sidewalk users.

Since May 31, 2019, children under 10 years old are still allowed to ride bicycles on the sidewalk.

How are the priority rules applied?

For cyclists, the priority rules are the same as those indicated in the traffic code. Priority to the right applies! Indeed, the cyclist must give way to those coming from the right. They must also yield priority when making a maneuver (such as a U-turn, changing lanes, etc.).

I am a customer, I have a question

What services does Urbeez offer?

Urbeez offers a specialized urban delivery service, primarily in the cities of Brussels, Ghent, Antwerp, and Paris. Our services are designed to meet the needs of all retail businesses, regardless of their industry. Our goal is to provide an efficient delivery solution tailored to each business, thereby ensuring an optimal delivery experience for both our clients and their end recipients.

How to integrate Urbeez services?

To integrate Urbeez services into your business, the process is simple and straightforward. You can start by contacting us either by email, or by phone. During this initial contact, we will discuss your specific delivery needs and provide you with all the necessary information for a smooth integration of our services. Our team is available to answer any questions you may have and guide you through each step of the process.

What are the available modes of transportation?

At Urbeez, we provide a fleet of fully electric vehicles, including cargo bikes, scooters, and vans. This 100% electric composition aligns with our commitment to offer urban delivery services that are both environmentally friendly and reduce noise pollution in cities. Our goal is to adapt to the specific needs of each of our clients by providing a suitable mode of transportation for every type of delivery, whether it's for quick small packages or larger shipments.

What are the prices?

Urbeez's pricing policy is designed to be transparent and adaptable to the different needs of our clients. Our rates are mainly based on an hourly pricing model, which reflects the way we compensate our collaborators, who are also paid hourly.

Additionally, we offer personalized quotes that take into account the specific nature of the task and the volume of parcels to be delivered.

What factors impact delivery fees?

At Urbeez, we strive to simplify delivery fees for our clients. We offer an all-inclusive rate, which is established in advance. This fixed price covers all aspects of delivery, eliminating any surprises or additional charges. This includes after-sales services and even necessary adjustments in case of adverse weather conditions. Our goal is to ensure total transparency and cost predictability for our clients, thus ensuring a stress-free and reliable delivery experience.

Can we benefit from negotiated rates?

Yes, at Urbeez, we understand the importance of pricing flexibility for our clients. That's why we offer the opportunity to negotiate preferential rates for monthly delivery volume commitments.

What is the coverage and availability of the service in my city?

At Urbeez, we take pride in offering a tailored service that ensures full coverage in the cities where we operate. In Brussels, Ghent, Antwerp, and Paris, our delivery service covers 100% of the territory, leaving no areas uncovered. This means that no matter your location within these cities, you can rely on Urbeez to provide reliable and efficient delivery.

How many couriers do you work with?

To date, we have trained over 500 individuals in the delivery profession, whether for bike or van deliveries. We place great importance on the quality of our service, which is why we recruit and train our own couriers. This approach enables us to ensure consistent responsiveness and service quality by adjusting our courier workforce to fluctuating delivery needs.

What are the payment methods available?

Payments can be made via invoice, bank transfer, or by card. We also offer the option to set up direct debit according to your needs.

What level of commitment is required from the client to sign a contract?

At Urbeez, we take a flexible approach to contractual commitments with our clients. We operate without requiring any specific contract from our end. However, we are fully willing to respect and comply with any type of contract that our clients wish to establish. Our goal is to adapt to the needs and contractual requirements of each client, ensuring full adherence to the terms and conditions they provide.

Where can I find my invoice statements? / Can I receive monthly invoice statements? / Is it possible to consolidate invoices if I have multiple points of sale?

Each customer receives their invoices individually, tailored to their specific needs. We can customize the billing to meet your requirements.

Who to contact in case of theft / loss / delay / technical problems / bad weather / etc?

Your first point of contact should be your usual contact at Urbeez, with whom you established your contract. This person will be able to promptly address your request and provide suitable solutions.For more serious or urgent issues, you can contact our CEO, Angelino Capretti.

What companies do you work with?

We collaborate with a variety of sectors, including food, micro-mobility, rental services, and parcel delivery.

What is the maximum delivery distance?

We have no maximum or minimum distance. However, we always remain within our urban zone. However, as mentioned above, any arrangement is possible. We're flexible enough to adapt to your needs.

What is the maximum capacity in kg?

We have a variety of vehicles that we have rigorously tested to effectively meet various delivery requirements. Regarding the maximum weight capacity, a courier can carry a package weighing up to 32 kg. For heavier loads, it would be necessary to mobilize multiple drivers and use specific equipment such as lifting devices. We also have suitable logistic equipment, such as forklifts and pallets, which allows us to adapt to specific needs based on the weight and dimensions of the cargo.

Do you transport luxury products/goods?

Yes, we transport luxury products, including artworks and fragile items, with the utmost care and optimal security.

What is the maximum insured amount per delivery?

To find out the maximum insured amount per delivery, we invite you to refer to our General Terms and Conditions of Sale. This amount can be adjusted upon request for a custom quote.

Can we communicate with the courier during the delivery as an Urbeez customer?

Absolutely, as an Urbeez customer, you will have the ability to communicate directly with the courier during the delivery. Before each delivery, we will provide you with the courier's contact information. This allows you to reach out in case of any issues or questions regarding your delivery. Additionally, the courier may also contact you to inform you of any potential issues during the delivery or to confirm their arrival. At Urbeez, we prioritize employing salaried couriers, which means you will often have the same collaborator for your tasks, allowing you to build a relationship of trust and recognition with your couriers.

Can the end customer also benefit from this service?

Regarding the service available to the end customer, they do not directly have the same level of interaction as our direct clients. However, the end customer has access to our customer service for any questions or concerns. The contact information for customer service is provided to the end customer in the confirmation email sent at the time of pickup of the goods.

How to ensure that there is no sharing of accounts among couriers?

At Urbeez, we take the authenticity and integrity of our couriers very seriously. For each delivery, the courier's identity is communicated to you. This allows you to verify that the person picking up or delivering the goods is indeed the courier assigned to your order. Furthermore, the stability of our team of couriers, who are long-term employees of Urbeez, reinforces this assurance. Working regularly with the same couriers helps build a relationship of trust and familiarity.

Can we transport fresh products?

Yes, we have the ability to transport fresh products while adhering to food safety and quality standards.

Frozen products?

Absolutely, we are equipped to transport frozen products, ensuring their integrity throughout the journey.

Do you work with restaurants located in shopping malls?

Yes, we collaborate with restaurants located in shopping malls, adapting our services to their specific needs.

Why ?

Above and beyond bikes, an eco-responsible revolution

At Urbeez, we see the city differently. Our ".bike" domain name is not a coincidence, but a strong symbol of our commitment to greener urban logistics.

Why .bike ? 

According to a recognized study, 33% of urban deliveries can be made by bike. At Urbeez, we have the experience and conviction that the majority of city deliveries can not only be carried out by bike but should be for a sustainable future.

But Urbeez is not just about cycling.

We have a broader vision: that of a completely carbon-neutral logistics. To achieve this, we integrate a diversified fleet of electric vehicles tailored to each specific delivery need. This complementarity between bicycles and other electric vehicles is at the heart of our strategy to make every delivery environmentally friendly and efficient.

Respecting human beings is also our priority.

We offer our couriers fair working conditions, with hourly paid contracts, to ensure quality service while valuing their work.